Shipping & Returns
Shipping Policy
Thank you for shopping with us! We work hard to get your pet supplies delivered safely and quickly.
1. Order Processing
All orders are processed and packed within 1–3 business days after your order is placed, excluding weekends and holidays. You will receive a confirmation email once your order ships.
2. Shipping Rates & Delivery Times
Shipping costs and estimated delivery timelines are calculated at checkout:
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Standard Shipping: 4–7 business days - $4.99 flat rate
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Expedited Shipping: 2–3 business days - $9.99 flat rate
3. Order Tracking
Once your package is on its way, we will send you a shipping confirmation email complete with a tracking number so you can follow its journey. Please allow up to 48 hours for tracking info to update.
4. Need Help?
If your order hasn't arrived within 10 business days of receiving your shipping confirmation, or if you have any questions, please reach out to us at: support@petsuppliesforever.com
Return & Exchange Policy
We want you and your pet to love your purchase! If something isn't right, we’re here to help.
1. Return Window
We accept returns of unused, unopened items in their original packaging within 30 days of delivery for a full refund.
2. How to Start a Return
To initiate a return, please email us at support@petsuppliesforever.com with your order number and the reason for the return. We will provide you with the return shipping instructions.
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Please note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
3. Exchanges
The fastest way to ensure you get what you need (like a different collar size or harness color) is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
4. Damaged or Wrong Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at support@petsuppliesforever.com with a photo of the issue so we can make it right.